Shifting from Customer Experience to the Customer's Experience: The Role of Marketing Post-Pandemic

Virtual Events

Tue, Jul 27, 5:00 PM (UTC)

Join The CMO Club and Brian Solis, Global Innovation Evangelist at Salesforce, on July 27th (10:00 a.m. PST | 1:00 p.m. EST | 6:00 p.m. BST) as he explores the new role experience plays in marketing in a post-pandemic world. The digital evolution he calls "Digital Darwinism" presents opportunities for bold leadership to reimagine customer’s journeys and redefine customer’s experiences.

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About this event

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The pandemic didn't just accelerate digital transformation. It completely disrupted customer behaviors. It fundamentally reset customer expectations. It drove a profound recommitment to customer values, and a reframing of their aspirations. Even as vaccines become more widely available and the eventual light at the end of the tunnel becomes clearly visible to more people, the shifts that started with the pandemic continue to evolve around what Salesforce Global Innovation Evangelist Brian Solis calls, "Digital Darwinism."

Technology, innovation, and markets will continue to push businesses to continually transform to keep pace with the evolution. But who's going to champion and lead that change? Who's going to set the standards for customer engagement and experiences throughout their journey in ways that align with the forward movement of society and markets? A new generation of marketing leaders is emerging: they understand what matters to customers at a data and empathetic level. And what doesn’t. They are stepping up to own the next-gen outcomes and experiences.

In this session Brian explores the next generation marketing leader that will blaze the trail in this post-pandemic era, where customer’s journeys are reimagined and customer’s expectations are redefined.

Check out these other relevant articles from Brian:

How COVID-19 created a new kind of consumer in just 90 days

In An Era Of COVID-19 Disruption, Brands Must Rethink Marketing As Empathetic Customer Experiences


  • Brian Solis


    Global Innovation Evangelist


  • Jon Suarez-Davis


    SVP, Marketing Strategy & Innovation